Membership Manager

Job Details

Posted by: EEEGR
Location: Great Yarmouth
Salary: Based on experience

Job Description

The Membership & Growth Manager plays a pivotal role in strengthening EEEGR’s position at the heart of the regional energy sector. Responsible for cultivating a highly engaged membership community, the postholder will drive retention, support sustainable growth and enhance the overall member experience.

Acting as both a relationship leader and sector ambassador, this role requires a commercially aware professional who can confidently engage organisations of all sizes, identify opportunities for collaboration and contribute to the long-term success of the network.

Key Responsibilities:

Leadership in Member Engagement

Act as the senior point of contact for member organisations, developing trusted and enduring relationships.
Design and deliver engagement approaches that increase member satisfaction, advocacy and long-term retention.
Develop a deep understanding of member priorities to proactively connect organisations and unlock shared opportunities.
Champion a member-first culture across the organisation.

Strategic Membership Growth

Lead proactive membership recruitment aligned to EEEGR’s strategic objectives.
Build and maintain a strong pipeline of prospective members through networking, referrals and sector engagement.
Use insight and data to anticipate renewal risk and support high retention rates.
Identify opportunities to enhance commercial value through sponsorship, partnerships and collaborative initiatives.

External Representation

Serve as a visible and credible ambassador for EEEGR at industry events, stakeholder meetings and regional forums.
Strengthen the organisation’s profile by building influential relationships across the energy supply chain.
Maintain awareness of sector developments to ensure EEEGR remains responsive and relevant.

Member Value & Events

Collaborate on the development of an engaging events programme shaped by member needs and industry trends.
Help create forums that prioritise meaningful connection, knowledge-sharing and business opportunity.

Marketing & Communications

Partner with colleagues to deliver targeted, high-quality member communications across multiple channels.
Promote member successes and encourage active participation within the network.

Operational Effectiveness

Leverage CRM systems to track engagement, manage the membership lifecycle and produce actionable insights.
Contribute to the continuous improvement of membership processes and propositions.
Work collaboratively across the team to support organisational priorities.

Skills & Experience

Essential

Proven success in relationship management, account management, business development or a similar outward-facing role.
Strong networking capability with the confidence to engage senior stakeholders.
Commercial awareness and the ability to spot growth opportunities.
Self-motivated with excellent organisational skills and the ability to manage a varied workload.
Outstanding communication and interpersonal skills.

Desirable

Experience within the energy sector, a membership organisation, or a B2B environment.
Experience representing an organisation externally at events or industry forums.
Familiarity with CRM platforms and data-led decision making.

Personal Attributes