Challenge
BT Networks, which is responsible for the build and operation of BT Group’s fixed and mobile networks, is a forward-thinking organisation with high standards for operational excellence and safety. Recognising that even a strong culture can be made better, the company sought to enhance its existing problem-solving methods. The goal was to move beyond traditional approaches and proactively drive continuous improvement by fostering deeper cross-functional teamwork and an even more open culture.
Solution
BT Networks partnered with What Caused This, a Root Cause Analysis (RCA) specialist, to implement a new approach. The initiative wasn’t just a technical training programme; it was a cultural shift.